Z PRO RESIN

Return & Refund policy

RETURN & REFUND POLICY – Z PRO RESIN

Thank you for choosing Z PRO RESIN (manufactured and operated by RUSH POLYMERS, Chennai). We are committed to delivering the highest quality 3D printing materials.

Since our products are liquid chemical formulations, we maintain a strict yet fair Return and Refund Policy to ensure safety, quality, and regulatory compliance.

1. Eligibility for Returns & Replacements

  • Damaged or Wrong Products Only: We only accept returns or offer replacements if the product delivered to you is physically damaged during transit (e.g., bottle leakage, broken cap) or if you received the wrong item/variant.
  • Time Frame: Any damage or wrong delivery must be reported to us within 48 hours of receiving the package. Reports made after 48 hours will not be eligible for returns or replacements.
  • Condition of Product: The product must remain unopened, unused, and in its original sealed packaging. We cannot accept returns for bottles where the inner foil or cap seal has been broken or tampered with due to chemical safety and contamination risks.

2. How to Initiate a Return / Replacement

To report a damaged or incorrect order, please follow these steps:

  1. Take clear photos and a short unboxing video showing the transit damage or the incorrect label.
  2. Send the details along with your Order ID to our support email: zproresin@gmail.com or message us directly via our official WhatsApp support number.
  3. Our team will review the claim within 24–48 hours. Once approved, we will arrange for a reverse pickup or guide you on the next steps.

3. Refund Process

  • Approved Damaged/Wrong Items: If a replacement is not available, a full refund will be processed for the approved damaged or incorrect item.
  • Mode of Refund: The refund will be credited directly back to the original payment method (Bank Account, UPI, or Credit/Debit Card) used during the purchase.
  • Timeline: Once the refund is approved and initiated from our end, it typically takes 5 to 7 business days to reflect in your account, depending on your bank’s processing time.

4. Order Cancellation

  • Orders can only be cancelled before they are dispatched from our manufacturing facility/warehouse.
  • Once the tracking ID is generated and the package is handed over to our courier partner, the order cannot be cancelled or recalled.